Customer Service Forms

REPORT A LOSS OR CLAIM

We understand it can be stressful when an accident or loss occurs.   Please follow these steps for the smoothest resolve:

1)  if you or another party are injured, in danger, or if your property is on fire, flooding, or otherwise CALL 9-1-1 immediately

2) email us at claims@shepquote.com Include details of the loss or claim and documents if available such as photos, police report, etc along with your contact info.

3) You can also reach us toll free 855-396-0488 and choose option #5.    Provide the details of the loss including your business name and policy number if available to our team member.

       -   if you reach our automated system please leave a voice message along with your contact info and one of our team members will contact you promptly.

REQUEST A CHANGE TO YOUR POLICY

1) email us at service@shepquote.com and provide the details of your request along with your business name and contact information

2)  You can also reach us toll free 855-396-0488 and  elect the extension of your sales agent or choose option #4 to provide the specifics of your request to one of our service reps. 

      -   if you reach our automated system please leave a voice message along with your contact info and one of our team members will contact you promptly. 

Please Note:   We cannot make changes by email or voicemail alone-   All changes must be verified by one of our agents so provide your contact info.

It is our commitment to respond to all email and voicemail messages the same day they are received.